🔧 Durtnall EPOS Service & Support Plans

Support Contract Packages

Contact us for pricing

🥉 ESSENTIAL SUPPORT

✅ Includes:

Telephone support (business hours)

Remote support (via internet)

Basic troubleshooting (software & setup)

System health checks (on request)

❌ Not included:

On-site visits (charged at call-out rate)

Out-of-hours support

🥈 STANDARD SUPPORT

✅ Includes:

Telephone support (priority)

Remote support (fast response)

FREE call-out in Zones 1 & 2

Discounted call-outs Zones 3 & 4

Software updates & menu changes (basic)

Printer / kitchen setup support

⏱️ Response:

Same day (usually within hours)

🥇 PREMIUM SUPPORT

✅ Includes:

Priority telephone support (fastest response)

Remote support (immediate where possible)

FREE call-out ALL zones (fair use)

Out-of-hours support (evenings & weekends) Emergency same-day call-outs included

Menu updates & changes (priority handling)

System monitoring (proactive checks)

Hardware support (diagnostics & swaps*)

⏱️ Response:

Priority (jump the queue)

⚙️ Optional Add-Ons

💾 Cloud backups:

📊 Reporting / analytics setup

🔁 Hardware replacement plan

🌐 Online ordering integration support

🚨 Pay-As-You-Go (No Contract)

Contact us for pricing

Remote Support:

On-Site Call-Out:

Emergency / Out-of-Hours:

“24/7 support is available for critical business-stopping issues.
Non-urgent requests are handled during business hours.

After 5pm weekdays

All day at Weekends & Bank holidays