🔧 Durtnall EPOS Service & Support Plans

🥉 Bronze – Remote Support Plan

For smaller sites who mainly need software help

£29 per month

Includes:

✔ Remote support during working hours

✔ Software assistance & minor programming changes

✔ 10% discount on on-site labour

✔ Priority over non-contract customers

Call-out labour: Standard rate (discounted)

🥈 Silver – Priority Support Plan

Most popular option

£59 per month

Includes:

✔ Priority remote support

✔ 30 minutes remote support included per month

✔ 20% discount on on-site labour

✔ Reduced call-out charge

✔ Annual system review

Best for busy takeaways

🥇 Gold – Complete Protection Plan

For high-volume businesses

£99 per month

Includes:

✔ Priority response (same day where possible)

✔ 1 hour remote support included per month

✔ 30% discount on on-site labour

✔ Reduced emergency call-out

✔ Annual system optimisation & reprogramming review

✔ Out-of-hours support (subject to availability)

🚨 Pay-As-You-Go (No Contract)

Remote Support:

£50 per hour

(30-minute minimum)

Example:

20-minute fix → charged 30 mins (£25)

45-minute session → charged 45 mins (£37.50)

1 hour 10 mins → charged 1 hr 15 (£62.50)

On-Site Call-Out:

£95 call-out + £60 per hour

mileage after 15 miles Charged @ 45p per mile as per google maps

Emergency / Out-of-Hours

After 6pm weekdays/Weekends/Bank holidays

Emergency / Out-of-Hours:

£95 call-out + £90 per hour

Rate: £90 per hour

Minimum 1 hour.